FPL Energy Customer FAQ

FPL Energy provides several assistance programs for customers who are struggling to pay their electric bills. These include FPL's Budget Billing, a system that helps to equalize your payments throughout the year so there are no surprises during months of high usage. They also have a program called "Care To Share" which allows customers to make a one-time emergency assistance funding effort supported by customer and corporate donations. Another program is "LIHEAP", a federal program that helps low-income households with their energy bills. Please note that eligibility and availability may vary, and it's recommended to check with FPL for the most accurate and current information.

To add a name to your FPL Energy account, you will have to get in touch with their customer service. Have your account details ready for verification. You may be required to provide additional information about the secondary individual you wish to add, such as full name, Social Security number, and date of birth. Please note that company policies may vary, and it is best to check directly with FPL Energy for specific procedures and requirements. There is a link to the most up-to-date contact information right here on this page that you are viewing.

FPL Energy may require a security deposit for several reasons. These can include if you have recently started a new account, if there's a history of late payments, or if there's been a disconnection due to non-payment. The deposit can also be required if you've upgraded your service. The amount of the deposit is typically calculated based on your estimated bill for two months. In your case, the $730.31 deposit might be reflective of what FPL Energy estimates your service charges will be for a two-month period. Please note that this is a precautionary measure to ensure timely payment for the energy services. If you maintain a good payment record, this deposit will eventually be credited back to your account.

We understand your concern about the return of your payment and the added fee. This typically happens when there's a problem with the payment method used. The problem could be an incorrect bank account number, insufficient funds, or a closed account. When a payment is returned, FPL Energy typically adds a returned payment fee to the account. To avoid this in the future, please make sure that the payment details entered are correct and that you have sufficient funds to cover the amount. You might want to consider setting up autopay to ensure payments are made in a timely manner.

When you are ready to disconnect your service with FPL Energy, log into your online account and navigate to the "Moving" section. There, you will find the option to disconnect your service. Provide the necessary information such as the exact date you want the service to be disconnected. You should ideally do this a few days in advance of your move. Ensure that all your bills are up to date to avoid any complications during this process. This way, your electricity will be turned off at your current home and you can avoid paying for service after you've vacated the property.