If you're considering getting a Discover card, you should probably check out the customer reviews to get an idea of what kind of experience you might have with the company. Reviews are overwhelmingly positive with both Consumer Affairs and WalletHub and very negative with the Better Business Bureau. However, there are far more positive reviews than negative ones overall.
If you're looking to get a new credit card, Discover may be one of the options you're considering. It's, after all, one of the largest and most well-known credit card companies out there. But before you make up your mind, you probably want to know what Discover card customers think about it. Read on to learn about Discover card reviews.
Discover has a rating of 3.8 out of 5 stars with Consumer Affairs, with a total of 1,599 ratings. Many of the more positive reviews praised the company's customer service. Others spoke of the company's generous approval terms. Still others said that they liked the points and miles programs. The more negative reviews complained about the interest rates, surprise fees, and lack of support during investigations of disputed charges.
Discover has a rating of 1 out of 5 stars with the BBB, with a total of 4 ratings. All four reviewers complained about poor customer service and poor communication. In some cases, the reviewers said that these issues caused them serious problems.
Discover has a rating of 4 out of 5 stars on WalletHub, with a total of 13,057 ratings. Some of the more positive reviews praised the company for being easy to deal with. Others were impressed with the rewards. Some commented on how useful the app is. Negative reviews complained of a lack of support, a lack of customer protection, and the sudden lowering of credit limits without explanation.
The Discover card's positive reviews far outweigh the negative ones. Customers seem to mostly approve of the card's terms and of the company that issues the card. The negative reviews are infrequent enough that they likely represent more isolated incidents than overall trends.
You can reach one of Discover's customer representatives by phone, chat, or help forum.
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