What Are Some Reviews for Capital One Credit Card?

Shopping for a credit card can be stressful, but some of the stress can be relieved by learning what current customers have to say when reviewing their credit cards. If you are in the market for a credit card, it pays to do research before submitting your application. What are some reviews for Capital One credit cards? You can contact Capital One customer support here for information on its customer satisfaction rating, and you can continue reading to see what customers liked and disliked.

Capital One is a highly recognized name in the credit card industry. It offers a number of different cards for different lifestyles, but does it have good reviews from its current customers?

How it Ranks Nationally

In JD Power's most recent survey of customer satisfaction among national credit card issuers, Capital One ranked third with a score of 815 out of a possible 1,000.

What Customers Like

Here are some of the features customers like about Capital One credit cards:

1. One of the biggest selling features for customers is Capital One's zero annual fees on a lot of its credit cards. Customers rate this as one of the best features of Capital One's credit card offerings.
2. Capital One has credit cards to fit different credit scores. Its Platinum card, for example, is designed for consumers with fair credit scores. Customers who are looking to build credit or rebuild credit find this a definite plus.
3. Credit limits can be increased in as little as six months. Customers like having their on-time payments rewarded in such a quick manner.
4. Another feature customers give high praise for is Capital One's fraud coverage which protects the consumer.
5. Customers also like Capital One's practice of notifying the cardholder of suspicious activity helping the customer and the credit card company stop fraud early.
6. Customers love Capital One's various means of reviewing credit card accounts (online and via the mobile app being highly popular among customers).

What Customers Didn't Like

Customers have included the information below in some of their dislikes of Capital One credit cards:

1. As with all credit card companies, Capital One customers sometimes gave negative reviews for long wait times to reach a customer service representative.
2. Not all Capital One cards have a rewards program that allows the customer to get cashback, travel rewards or other rewards.
3. Some cards carry a very high APR (as much as 26.99%) on purchases. If the cardholder carries a balance from month to month, interest charges can quickly add up.
4. Some Capital One cards have very high annual fees. For example, its Venture X Reward Card has a $395 annual fee, and it requires an excellent credit score to qualify. Customers have given these negative reviews.

Bottom Line

Overall, Capital One has more positive reviews than negative. Consumers like the flexibility Capital One offers with cards designed for frequent travelers, first-time credit users, students, businesses, and those looking to rebuild credit. For more information, contact Capital One customer support here.