What Is Best Western's Coronavirus Change or Cancellation Policy

During the height of the Covid-19 pandemic, Best Western, like almost all hotel chains, made a number of changes to its cancellation policies to allow travelers to avoid penalties due to the virus, but what is Best Western's Coronavirus change or cancellation policy now that the world is coming out of the worst of the pandemic? To learn more about Best Western's policies, you can call customer support here, and below is information on the chain's Covid-19 and cancellation policies.

Best Western Covid-19 Policy

Best Western rolled back some of its Covid-19 policies in June 2020 when signs showed the pandemic was starting to subside. The parts of the policy that remain in effect are:

• Rescheduling and cancellation are on a case-by-case basis. Travelers are encouraged to pay attention to travel warnings and call the hotel directly if there is a Covid-19 issue.
• Best Western's breakfasts will comply with local health and safety regulations to prevent disease spread.
• Those reward members that experienced a downgrade a year into the pandemic were moved back to their pre-pandemic status, so they would not lose rewards.

Best Western Cancellation Policy

Also like other hotel chains, Best Western's cancellation policy depends on the location and type of booking. To know what the cancellation policy is for an upcoming stay, do the following:

1. Open Best Western's website on the computer or app on your mobile device.
2. Choose the destination and the dates for your stay.
3. Click or tap "View Rooms."
4. Read the cancellation notification located in the booking window for the rate you want.
5. Prepaid rooms are typically nonrefundable when cancelled, but you can call the hotel directly to see about rescheduling in place of cancellation. You may have to pay a small fee or an upgrade if the same type room isn't available.
6. Cancellations made within the set timeframe are done at no charge, but when cancellations are made outside that window you may be charged from a partial or the total stay amount. The usual amount you will be responsible for when canceling outside the cancellation window is the first night's stay plus taxes and fees.

To fully understand the cancellation policy, it is vital you read the notice at the time of booking so if you do need to cancel, you won't be surprised by fees or penalties. For more information on canceling your Best Western stay, contact customer support here.