American Airlines Baggage Customer FAQ

If you don't have your bag tags, provide as much information as possible when submitting your claim, such as your flight details, a description of your luggage, and any identifying features.

If your bags are missing, American Airlines will do their best to find and return them to you. You can file a lost baggage claim, and once found, they usually arrange for the bags to be delivered by courier directly to your specified address. You can keep track of the process using the 'Delayed Baggage' tool found on the American Airlines website, where you input your file reference number to check the status of your bags. You should typically be contacted regarding the delivery arrangements once your bags have been located. Please note that delivery may vary depending on local courier availability.

Yes, to transport a hunting rifle with American Airlines, it must be packed in a locked, hard-sided container that's specifically designed for the firearm. The passenger must declare the firearm at check-in. Firearms, ammunition, and firearm parts, including firearm frames, receivers, and clips, are prohibited in carry-on baggage, they must be in checked bags. Firearm magazines and ammunition clips, must also be securely boxed. Remember, local law can vary, so it's always best to verify with law enforcement at your destination.

You can report the damage to your luggage through American Airlines' online delayed bag report within 24 hours of your arrival for domestic flights or within 7 days for international flights. You'll need your bag claim ticket that you received during check-in to help you fill out the report. After filing the report, you can bring your damaged bag and a copy of the filed damage report to an airport baggage service office of American Airlines. You have to do this within 7 days for domestic travel or 21 days for international travel. It is best to report any damage as soon as possible.

We're sorry to hear about your lost item. Once a lost item is found and is kept at a specific American Airlines location, it cannot be transported to a different location. If you cannot go to the location yourself, you might consider arranging someone to retrieve it for you or utilize a courier service. As it stands, American Airlines does not help with shipping lost items. Remember, the item will be kept for a certain period only. After that, it may be disposed of according to the airline’s policy. It's important to continue reaching out to customer service for updates on your claim. We wish you the best in recovering your lost item.