Learn how to request wheelchair access or any other special request for an Air Canada flight.
Air Canda is the largest airline carrier in Canada by both passengers carried and fleet size. The airline was founded in 1937 and has now expanded to fly to 207 destinations worldwide. The airline carrier has many subsidiaries, such as Air Canada Rouge, and alliances (Star Alliance). Between all of Air Canada's subsidiaries and alliances, the organization schedules an average of over 1,600 flights daily.
Air Canada is able to accommodate requests for passengers with special needs. If you have an upcoming Air Canada flight and need to request wheelchair access, keep reading for the step-by-step instructions on how to do so.
You can call into Air Canada's Customer Support Team 48 hours before your flight and request wheelchair assistance. You will need to provide your personal and flight details including your full name, your contact information, and your flight number. Ask the customer service agent to send you an email with approval for the wheelchair access. You can then use this documentation at the airport if there are any issues.
If you are on a connecting flight with multiple transfers, ask for help ensuring that a wheelchair will be provided at each airport stop. This is especially important if you have short layover times and have no time to waste.
The airline recommends you also show up at least 60 minutes before the recommended check-in time of your flight to make sure you have plenty of time to get your wheelchair.
If for some reason a wheelchair isn't reserved for you when you arrive at the airport, find an Air Canada employee right away. In both the U.S. and Canada, airline carries must provide accessibility resources to passengers with special needs. It is illegal for the airline to ignore your request when you have a genuine need for a wheelchair. An Air Canada employee at the airport should be able to rectify the situation quickly and find you a wheelchair.
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