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2K Sports Customer FAQ

Top Answers & How-to Guides

How do I Contact 2K Sports Customer Service?

The question we are asked most often is about how to talk to 2K Sports customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I recover Myplayer on NBA 2K19?

You spend a lot of time building your profile and player up? So what do you do when the play is missing? Here's how you recover your...

How Do I Recover My 2K Sports Account?

Recovering a 2K Sports account includes several scenarios. read these helpful tips for assistance with recovering your account
Ask any question you have about 2K Sports customer service, get an answer now.

Recent 2K Sports Customer Questions

Can't login, keep getting error code 400 on all devices

We're sorry to hear you're experiencing this issue. Error code 400 is often due to a problem with the entered credentials or your internet connection. Please double-check the username or email and password you are using for any potential errors. If your credentials are correct, try resetting your router or improving your internet connection. If you're still encountering issues after trying these steps, there might be a temporary server issue on the 2K Sports side, which usually resolves itself with time.
Asked May 4, 2024 1:58 AM

NBA 2K24. Can not play with the Lakers against anybody online.

We're really sorry to hear you're having trouble playing as the Lakers online in NBA 2K24. This might be due to a server issue or some temporary game settings update. We suggest trying after a little while, and ensuring that you have a stable internet connection. If the issue persists, it may be worth checking for any available game updates, or restarting your game console. It's also possible that there might be restrictions with this particular team online, depending on the matchmaking options you've selected. Remember to check the matchmaking settings in case any alterations are needed.
Asked May 1, 2024 10:15 PM

My account was suddenly banned out of nowhere?

We're sorry to hear about this issue. Your 2K Sports account might have been banned due to a violation of the policy or terms of service. Reasons could include cheating, hacking, exploiting glitches, abusive behavior, or unauthorized transactions. If you believe the ban has been applied by mistake, submit an appeal to the 2K Sports support team providing detailed information about your account and situation. They will review your appeal and make a determination based on their findings. Bear in mind we don't have access to account details so we can't intervene directly. We advise ensuring to always play according to the terms of service to prevent future issues.
Asked Apr 8, 2024 10:45 PM

I accidentally deleted my 2kmyplayer

We're sorry to hear about the deletion of your 2K MyPlayer. Unfortunately, once a MyPlayer is deleted, it cannot be recovered. These deletions are permanent as to ensure the fairness and integrity of the game, prevent any potential issues or glitches. You will need to create a new MyPlayer if you wish to continue playing. Remember, it's crucial to be careful when navigating through the game menus to avoid deleting your content accidentally in the future.
Asked Mar 30, 2024 4:06 AM

When I play My League when the game is finished earnings will not save

This could be a technical glitch. To ensure your earnings are saved, always ensure your game is up to date with the latest software version. Also, save your progress manually if possible. Keep in mind that 2K Sports has designed the game to auto-save after each match in 'My League' mode-if that's not happening, there may be an issue with your game file. You might also need to check your internet connection, as shaky connections can affect saving progress. If the problem persists, you might need to reinstall the game. Remember to backup your saved data before reinstalling.
Asked Mar 10, 2024 8:33 PM

Help me with my 2K Sports customer service issue

Contacting Support

How do I let 2K Sports know about a problem with in-app purchases?

To resolve technical issues with in-app purchases and game loading on the 2K Sports platform, users can submit a support ticket through...

How Do I Contact 2K Sports About a Download Problem with My Game?

2k Sports offers a variety of games on their official website. If you're having trouble downloading a game, visit the support page...

Account Recovery

How do I recover Myplayer on NBA 2K19?

You spend a lot of time building your profile and player up? So what do you do when the play is missing? Here's how you recover your...

How Do I Recover My 2K Sports Account?

Recovering a 2K Sports account includes several scenarios. read these helpful tips for assistance with recovering your account
We look to the 2K Sports issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
2K Sports issues reported to GetHuman
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