How do I talk to a human at this Victoria's Secret number?
A:Choose language, then stay on the line and don't press anything.
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Victoria's Secret Card Member Service?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.
This is the #2 most popular Victoria's Secret phone number out of 2. Click above to go back to the main customer service number and other contact information, including Victoria's Secret email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Victoria's Secret phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Choose language, then stay on the line and don't press anything.
Here is how our research team describes the way the Victoria's Secret phone system greets you: to obtain info about your credit card, press 1, to place a new order, press 2
Below are some clips we've found from Victoria's Secret's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling Victoria's Secret credit card customer service.
To hear the options in English, press one.
You may make a selection at any time. To obtain information related to your Victoria's Secret credit card, press one now.
To place a new Victor For quality purposes, this call may be monitored and or recorded.
Save time by checking your balance and making payments for free by visiting our website on the back of your card or listed on your statement.
And remember, making a payment is also free on EasyPay via postal mail, or in our automated phone system.
Please say the primary account holder's sixteen digit card number or enter it followed by pound.
Or say, I don't have it."
Excerpt from a call with Victoria's Secret
Saturday, November 15, 2025 5:46 PM
What are the hours and when should I call?
Victoria's Secret operates the call center for this 800-887-4930 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 159 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Victoria's Secret phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Victoria's Secret staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Victoria's Secret is Thursday.The most busy day to call is Monday, which averages 289% more phone calls by comparison.Again, this is based on a sample of 159 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Victoria's Secret is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Victoria's Secret staffs the call center well on Thursday.
Why call this Victoria's Secret number?
Below is a sample of recent calls to Victoria's Secret, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about account balance: "Hi. Can I just make an inquiry about my balance?"
- From a call lasting 17m 11s , Nov 15, 2025 5:46 PM
Payment on credit card: "I wanna pay on my bill."
- From a call lasting 9m 2s , Nov 7, 2025 11:02 PM
: ""
- From a call lasting 8m 5s , Nov 6, 2025 4:52 PM
: ""
- From a call lasting 11m 10s , Oct 3, 2025 7:42 PM
Tracking order status: "I'm trying to track my package if I cannot, I'd just like to cancel it, please."
- From a call lasting 11m 2s , Feb 19, 2025 6:05 PM
Order status inquiry: "I'm calling about an order that I placed and I'm having I'm getting messages that they don't have my correct address yet."
- From a call lasting 4m 59s , Feb 19, 2025 5:55 PM
Missing order delivery: "Apparently, the order that I placed I think that they delivered it to the wrong address."
- From a call lasting 8m 53s , Dec 8, 2024 4:40 PM
Wrong delivery address: "I just saw that the item was delivered to some place else."
- From a call lasting 8m 31s , Dec 8, 2024 4:29 PM
Request for Spanish speaker: "I need a Spanish speaker, please."
- From a call lasting 17m 5s , Aug 6, 2024 6:11 PM