A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to SunRun Solar?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Monday.
This is the #2 most popular SunRun phone number out of 2. Click above to go back to the main customer service number and other contact information, including SunRun email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · Mon-Fri 6am-7pm, Sat 7am-4pm PST · Press 0 when asked for the account number. Next, press 9. · Hi there. Thanks for calling Sunrun, the nation's largest home solar provider. We're glad you called. I was not able to locate your account using the phone number you are calling from. Please enter the 10-digit phone number for the account you are calling about.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this SunRun phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from SunRun's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Sunrun, the number one home solar power company.
Please wait for our next available agent.
Your call is important to us."
Excerpt from a call with SunRun
Friday, December 5, 2025 4:20 PM
What are the hours and when should I call?
SunRun operates the call center for this 844-321-6937 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 6,781 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this SunRun phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like SunRun staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call SunRun is Tuesday.The most busy day to call is Wednesday.Again, this is based on a sample of 6,781 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call SunRun is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that SunRun staffs the call center well on Tuesday.
Why call this SunRun number?
Below is a sample of recent calls to SunRun, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 5m 49s , Dec 5, 2025 4:20 PM
Service complaint follow-up: "I have been trying to get my solar fixed and it has not worked properly since April."
- From a call lasting 38m 42s , Sep 11, 2025 4:37 PM
Status of service repair: "I'm wondering even if you have an open ticket any longer."
- From a call lasting 26m 55s , Sep 11, 2025 4:09 PM