Does Singapore Airlines offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 25 minutes.The longest hold times are on Tuesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Singapore Airlines below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Singapore Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Singapore Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Welcome to Singapore Airlines contact center.
Please visit our website at w w w dot singapore air dot com.
For details of award redemption and availability of low fares.
We are unable to expedite confirmation of any wait listed bookings.
You will receive an email update if confirmed.
Please enter your ten digit membership number followed by hash."
Excerpt from a call with Singapore Airlines
Monday, November 24, 2025 2:39 PM
What are the hours and when should I call?
Singapore Airlines operates the call center for this 833-727-0118 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 755 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Singapore Airlines at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Singapore Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Singapore Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Singapore Airlines is Sunday.The most busy day to call is Tuesday, which averages 40% more phone calls by comparison.Again, this is based on a sample of 755 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Singapore Airlines is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Singapore Airlines staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Singapore Airlines
If you have time to do a bit of reading before you call Singapore Airlines, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Singapore Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Singapore Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Ticket confirmation question: "I wanted to confirm my ticket for from Black Sunco to Delhi, India."
- From a call lasting 6m 7s , Oct 30, 2025 9:42 PM
Gender correction request: "The gender for my companion should be mister and the gender is male."
- From a call lasting 28m 45s , Oct 29, 2025 3:47 AM
Mobility scooter notification: "I just want to inform you that my husband will be depending on this scooter for his in airport and after flight transportation."
- From a call lasting 5m 28s , Oct 28, 2025 10:07 PM
Visa inquiry: "Do I need to have a Australia transit visa or I don't need a transit visa?"
- From a call lasting 3m 48s , Oct 26, 2025 6:46 AM
Mileage credit inquiry: "I am flying with Singapore Airlines, but I didn't know if you partner with other air can I get credit for the mileage with Alaska Airlines."
- From a call lasting 6m 59s , Oct 20, 2025 3:40 AM
Seat booking issue: "I wanna sit with my wife together."
- From a call lasting 13m 56s , Oct 15, 2025 4:57 PM
Request for wheelchair assistance: "I wanted a wheelchair for my mother."
- From a call lasting 13m 27s , Oct 7, 2025 12:40 AM
Change flight to Perth: "I want to know if I can change my flight from Singapore to Perth on the twenty fourth of September."
- From a call lasting 16m 29s , Sep 21, 2025 5:05 AM
Requesting flight quote: "I would like to get a quote for a round trip ticket from San Francisco to Singapore."
- From a call lasting 16m 41s , Aug 31, 2025 4:49 AM
Issue with payment: "But none of my cards are working."
- From a call lasting 14m 11s , Aug 2, 2025 9:31 AM
Information about why customers call Singapore Airlines is extracted from issues that customers have reported to GetHuman.
This is Singapore Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Singapore Airlines agent. This phone number is Singapore Airlines's best phone number because 76,418 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 833-727-0118 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Singapore Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Singapore Airlines has 1 phone number. It's not always clear what is the best way to talk to Singapore Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Singapore Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Singapore Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.