Reddit Customer Service

Reddit is a social media platform dedicated to sharing, rating and discussing news and other forms of online content. As one of the oldest and busiest sites of its kind, it isn't surprising that Reddit gets lots of requests for customer support.

It should be noted, however, that Reddit does not provide phone-based or even live-chat customer support. Users are largely expected to resolve their own issues or to work with other users and discussion moderators to address problems. The customer support that does exist is largely email-based.

Why Do People Contact Reddit Customer Support?

People contact Reddit customer support for a range of reasons, including:

• Questions about site operations
• Reporting copyright violations
• Technical support and troubleshooting
• Reporting content that violates terms of service or the law
• Questions about using Reddit's trademarks
  
• Billing issues for those who purchase Reddit coins

Best Practices for Contacting Reddit Customer Service

There are several things that you can do to help ensure that your email to Reddit customer service is handled quickly and professionally:

• Review Reddit's guidelines for customer service requests. The menu is extensive and it is essential that you review the information carefully to find the email address that you'll need.
• Make sure that you have screenshots of banned content or error pages so that you can provide these upon request.
• If Reddit does not provide direct support for your issue, get in touch with moderators or find a discussion board on the platform where you can get advice from other users.

How do Consumers Feel About Contacting Reddit Customer Service?

Many Reddit users are unhappy about the limited options for customer support. They would prefer to work directly, in real time, with a Reddit customer service agent. However, they also recognize that Reddit is a free-to-use online platform and that it doesn't make much sense for the company to provide a call center to users.

Reddit does have a reputation for being well-managed by its users, and as a result, the platform remains popular and functional. 

What Kind of Issues can Reddit Customer Service Representative Resolve?

Reddit offers limited customer service to address issues that can't usually be addressed by users or moderators. These include reports of content that shouldn't be on the site for legal reasons, copyright violations or violations of Reddit's terms of service. Moderators and administrators may also seek customer support as they attempt to do their work in keeping Reddit functional. Those who purchase coins on the site but who have difficulty receiving credit can also get help from Reddit directly.

What Can't Be Resolved by Contacting Reddit Customer Service?

Most common issues, such as those regarding technical problems or disputes between users can be resolved using Reddit's documentation, working with other administrators or mods, or doing one's own research. It may not be possible to access customer support outside of the very few issues that Reddit itself will address.

What Should You Do If You Have an Unsuccessful Communication with Reddit?

If your efforts to resolve problems with Reddit fail, you may still have some options for seeking a resolution.

First, if the issue is that you haven't heard back from Reddit customer support, check to make sure that your issue has been properly defined and directed. Re-direct your inquiry if you sent it to the wrong email address. If your issue is not one that Reddit customer service will address, you'll need to find another way to resolve your problem.

If your issue was properly directed and you received an inadequate response or no response at all, send another email to Reddit. Politely explain that this is your second request for support. If you did receive a response to your first request, explain where the response didn't meet your needs and specify the resolution you desire.

In situations where you still can't get needed support, try Reddit's forums, talking to a group moderator or, in the case of a coin purchase from Reddit, contact your bank about getting a refund back to your card.