New Mexico Motor Vehicle Division (DMV/RMV) Customer Service

Calling the New Mexico Motor Vehicle Division seems mostly aimed at allowing drivers to pay citations. Out of seven options presented in the main menu, at least three, and possibly four, involve paying for a citation or paying to reinstate driving privileges after a suspension. The other main purpose seems to be to make an appointment with your local MVD, as that's the first option presented to you before getting to the main menu.

When you call, you are warned that the MVD is experiencing a higher volume of calls than normal, and you can choose to receive a call back instead of holding for a representative. This advice proved accurate, as I spent just over 15 minutes on hold before I was connected to a representative. In that time, I received several messages suggesting I go to the New Mexico MVD website if I had a problem that could be resolved via the Internet.

Upon getting connected to a representative and being asked how she could assist me, I told her that I was a new resident of New Mexico and wanted to know how long I had until I needed to replace my out-of-state driver's license with a New Mexico license. I was told that the general expectation is 30 days, but it's not a firm rule. I then asked what I would need to bring with me to get my license in New Mexico, and she told me I would need my current ID and two proofs of New Mexico residency, which she explained could be documents with my new address, such as utility bills or bank statements. She then added that I would also need my Social Security card and birth certificate. She confirmed that I'd need the physical card as opposed to simply providing my Social Security number.

I finally asked what the cost would be to obtain my New Mexico license, and she said I would pay $18 for a four-year license, or I could pay $30 for an eight-year license. She also added that for surrendering an out-of-state license, a $15 charge would be added to my first New Mexico license, but if I needed to renew my license in four years, I would no longer be subject to that charge. I thanked her for her time and explanations and ended the call.

Overall, I thought this was a very informative call that gave me all of the necessary information I requested. I can see why the state wants people to go online for information, but as it's a rural state, it makes perfect sense to maintain the option to get help over the phone. My wait certainly wasn't short, but it could have been much worse. If I were to actually need assistance with a New Mexico-related driving question, I would feel comfortable speaking with the MVD to resolve my issue.