A:Press 3 then 4 then 3 then # then #.Our free phone can also navigate phone menus to get a live human at Ginny's for you.
Q:
Does Ginny's offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-midnight EST.The least busy day is Thursday, and the most busy day is Tuesday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 28 seconds.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Ginny's below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Ginny's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3 then 4 then 3 then # then #
Below are some clips we've found from Ginny's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Ginnie's.
Calls are recorded for quality assurance.
I found an account using the number you're calling from.
I need your help to make sure I have the right one.
Please only say your first and last name."
Excerpt from a call with Ginny's
Tuesday, January 2, 2024 4:03 PM
They may need the phone number on your account
"Thank you for calling Ginnie's. I see you are calling for help on our website.
Please note your call may be recorded or monitored for quality assurance purposes.
Pay.
To start with, I need to find your account.
I found an account using the phone number you are calling from."
Excerpt from a call with Ginny's
Friday, October 17, 2025 3:48 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Ginnie's.
Calls are recorded for quality assurance. How can I help you?"
Excerpt from a call with Ginny's
Tuesday, June 4, 2024 12:06 AM
They may ask you to say or enter information
"Thank you for calling Ginnie's. I see you are calling for help on our website.
Please note your call may be recorded or monitored for quality assurance purposes.
To place a new order or open your credit account, press or say one."
Excerpt from a call with Ginny's
Saturday, November 22, 2025 11:55 AM
The first phone menu
"Hi. Thanks for calling Ginnie's.
Here's to making life easier and more fun. Your call may be recorded for quality assurance.
To place an order or open your credit account, press one.
To make a payment or for questions about your billing statement or credit plan, press two.
For questions about or for help with our website, press three.
To check on an existing order or for other questions, press four.
To place an order or open your credit account, press one.
To make a payment or for questions about your billing statement or credit plan, press two."
Excerpt from a call with Ginny's
Wednesday, April 3, 2024 12:29 PM
After you press 2
"To make a payment or for questions about your billing Thank you for calling to make a payment on your Ginnie's account.
Please note, by making a payment in this automated system, you can avoid the three dollar fee that is charged when paying with an agent as well as extended hold times in our payment center due to adjustments for the health and safety of our employees.
I'll need some information to find your account.
Your account number is printed at the upper right of any statement or letter we've sent you.
If you have your account number available, say account number.
Or if you have the order number for any recent order, say order number.
Otherwise, say phone number.
Sorry? If you have your account number available, press one.
Or if you have the order number for any recent order, press two."
Excerpt from a call with Ginny's
Saturday, April 6, 2024 10:28 PM
What are the hours and when should I call?
Ginny's operates the call center for this 800-282-3829 phone number Mon-Fri 8am-midnight ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 561 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Ginny's at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ginny's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ginny's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ginny's is Thursday.The most busy day to call is Tuesday, which averages 70% more phone calls by comparison.Again, this is based on a sample of 561 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday, which is 489% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Ginny's is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Ginny's staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Ginny's
If you have time to do a bit of reading before you call Ginny's, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Ginny's customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ginny's, and their purpose. Are any of these similar to the reason you are trying to call?
Request for catalog: "But can I can I get a catalog sent to me, please?"
- From a call lasting 7m 19s , Dec 1, 2025 9:01 PM
Freezer not cooling: "I think I bought a deep freezer from you and now it's not heating cold."
- From a call lasting 3m 22s , Nov 29, 2025 4:45 PM
Inquiring about ordering: "How long would it take to get what would be the quickest?"
- From a call lasting 3m 3s , Nov 26, 2025 7:23 PM
Payment confirmation inquiry: "I need to find out if my payment came was mailed to y'all for this month, if y'all got it."
- From a call lasting 9m 32s , Nov 24, 2025 5:24 PM
Update bank account info: "I had to change my bank account information."
- From a call lasting 8m 36s , Nov 24, 2025 3:45 PM
Delivery issue: "The delivery did not go to my daughter's house."
- From a call lasting 8m 7s , Nov 19, 2025 3:27 AM
Account balance inquiry: "What is the balance?"
- From a call lasting 4m 45s , Nov 18, 2025 12:02 AM
Information about why customers call Ginny's is extracted from issues that customers have reported to GetHuman.
This is Ginny's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ginny's agent. This phone number is Ginny's's best phone number because 2,168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-282-3829 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call Ginny's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Ginny's has 1 phone number. It's not always clear what is the best way to talk to Ginny's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ginny's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ginny's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.