How do I talk to a human at this CenturyLink number?
A:Tell the voice menu "I don't know it" until it asks what your problem is. For Internet with Prism, you must chose the video repair option, then chose prism.
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to CenturyLink Technical Support?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Friday.
This is the #4 most popular CenturyLink phone number out of 4. Click above to go back to the main customer service number and other contact information, including CenturyLink email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · Mon-Fri 8am-6pm CST · Press 2 then 1 · If you are already a customer or calling about a recent order, say "yes" or press 1. If you are not a customer, say "no" or press 2.
Toll-free · Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST · Press 1 to order service, press 2 for customer service ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this CenturyLink phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Tell the voice menu "I don't know it" until it asks what your problem is. For Internet with Prism, you must chose the video repair option, then chose prism.
Below are some clips we've found from CenturyLink's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to CenturyLink.
Please listen carefully. Our options have recently changed.
If you are already a CenturyLink customer or you are calling about a recent order, say yes or press one.
Otherwise, say no or press two.
Please listen carefully Our options have recently changed."
Excerpt from a call with CenturyLink
Tuesday, April 23, 2024 6:07 PM
They may need the phone number on your account
"Welcome to CenturyLink.
You're already a CenturyLink customer, or you are calling about a recent order, say yes or press one.
Otherwise, say no or press two.
You're already a CenturyLink customer or you are calling about a recent order, please enter your nine digit billing account number or enter the ten digit phone number associated with your account."
Excerpt from a call with CenturyLink
Monday, November 24, 2025 5:39 PM
The first phone menu
"Welcome to CenturyLink.
You're already a CenturyLink customer or you are calling about a recent order, please enter your nine digit billing account number or enter the ten digit phone number associated with your account.
You're already a CenturyLink customer, or you are calling about a recent order, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with CenturyLink
Monday, November 24, 2025 5:39 PM
What are the hours and when should I call?
CenturyLink operates the call center for this 800-788-3600 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 150 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CenturyLink phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CenturyLink staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CenturyLink is Tuesday.The most busy day to call is Monday, which averages 177% more phone calls by comparison.Again, this is based on a sample of 150 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Quietest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call CenturyLink is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CenturyLink staffs the call center well on Tuesday.
Why call this CenturyLink number?
Below is a sample of recent calls to CenturyLink, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 8m 57s , Nov 14, 2025 10:58 PM
Request for service box removal: "I would really like to have it removed."
- From a call lasting 8m 9s , Aug 27, 2025 8:44 PM
Internet not working: "Internet not working."
- From a call lasting 7m 6s , May 4, 2025 7:22 PM
: ""
- From a call lasting 10m 56s , Mar 6, 2025 6:11 PM
Internet repair request: "I'm having problems with my Internet."
- From a call lasting 25m , Feb 24, 2025 11:44 PM
: ""
- From a call lasting 3m 35s , Jan 14, 2025 6:48 PM
Reactivating internet service: "I'm calling to get my internet taken off 'vacation mode."