A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Thursday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Allstate Roadside Assistance?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Monday.
This is the #2 most popular Allstate phone number out of 3. Click above to go back to the main customer service number and other contact information, including Allstate email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Allstate phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press * at each prompt, ignoring messages.
Below are some clips we've found from Allstate's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thanks for calling Allstate Roadside.
If this is an emergency, please hang up and dial nine one one.
For roadside services, press one.
For membership questions, for immediate assistance, please download the Allstate Motor Club app to initiate your roadside request.
The app is a great way to request services and track the progress of your road side service in real time.
Download the Allstate Motor Club app to schedule your service today.
It's easiest to submit a rescue request from your mobile phone.
To receive a text message and submit a new request, press one."
Excerpt from a call with Allstate
Saturday, August 30, 2025 4:17 PM
What are the hours and when should I call?
Allstate operates the call center for this 877-597-3393 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 4,846 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Allstate phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Allstate staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Allstate is Wednesday.The most busy day to call is Thursday.Again, this is based on a sample of 4,846 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Allstate is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Allstate staffs the call center well on Wednesday.
Why call this Allstate number?
Below is a sample of recent calls to Allstate, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 360m 8s , Nov 22, 2025 9:45 PM
Roadside assistance request: "I just paid ninety five dollars for a jump start."
- From a call lasting 12m 7s , Nov 6, 2025 9:51 AM
: ""
- From a call lasting 2m 22s , Oct 31, 2025 7:46 PM
Tow service delay: "They texted me and said they would be there at eight thirty."
- From a call lasting 3m 33s , Oct 2, 2025 12:43 PM
: ""
- From a call lasting 3m 7s , Sep 17, 2025 8:16 PM
Requesting tow service: "I need a tow service."
- From a call lasting 10m 13s , Aug 11, 2025 8:20 PM
Questions about roadside plan: "We were just trying to figure out because my husband currently needs to be towed."
- From a call lasting 7m 25s , Aug 5, 2025 7:51 PM