How do I set up my iiNet service?

Asked 4 months ago
Setting up iiNet service involves several steps that can vary slightly depending on the type of plan you have chosen, whether it is ADSL, NBN, or another service. Generally, the initial step is ensuring that all the necessary equipment is on hand, including your modem or router, cables, and any other accessories provided by iiNet. To start the setup, the modem needs to be connected to the telephone socket or the appropriate NBN connection point. Ensure that the power supply is plugged in for your modem to function. Once the connection is secure, you will want to power on the modem and wait a few minutes for it to fully boot up. Next, it is important to establish a Wi-Fi connection if that is part of your setup. This will involve connecting your devices to the Wi-Fi network created by the modem. You can usually find the default Wi-Fi network name and password on a sticker located on the modem itself. After your devices are connected, use a web browser to access the modem's setup page. This is typically done by entering a specific IP address, which can also be found in the modem’s manual or on the sticker. Follow the prompts for configuration, including entering any account details or settings provided by iiNet. If problems arise during setup, or if you encounter specific issues, iiNet’s website contains additional resources, FAQs, and guides that can assist in troubleshooting the process.
Christian Allen is the editor / author responsible for this content.
Answered Aug 19, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to contact iiNet?

If you need to talk to iiNet customer service, now that you have the answers that you needed, click the button below.
Contact iiNet

iiNet

Find a list of many popular iiNet questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
iiNet Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!