What should I do if I receive a damaged item?

If a customer receives a damaged item from iShopSouthwest, the first step is to carefully examine the item and the packaging to document any visible damage. It is often a good practice to take photographs of the item and the shipping box, as this may be helpful for any potential claims or reports. Customers should then refer to the return policy provided on the iShopSouthwest website. This policy typically outlines the steps necessary to return or exchange damaged goods. Customers may need to fill out a return form or provide specific information regarding the order. In cases where a replacement or refund is sought, it is important to initiate the process promptly, as some policies have specific time frames for reporting damage. Additionally, if there are any questions or uncertainties, it may be prudent to check the contact information on the website to reach out for assistance. This can ensure that all necessary steps are followed according to the store's guidelines. Please remember to keep all items and packaging until the issue is resolved.