What is your return/exchange policy?

iMarineusa.com has a return and exchange policy designed to ensure customer satisfaction and facilitate a smooth shopping experience. Generally, the policy allows customers to initiate returns within a specified time frame, typically within thirty days after the item has been received. It is important to note that items should be in their original condition, which usually means they should be unused, unopened, and in their original packaging to be eligible for a return or exchange. For customers seeking to return or exchange a product, it is standard practice to require a receipt or proof of purchase. This helps expedite the process and ensures that inventory records are kept accurate. Return shipping costs may vary depending on the situation. In cases where the return is caused by an error on the part of iMarineusa.com, such as sending the wrong item or a defective product, the company may cover the return shipping expenses. Refunds are generally processed once the returned item is received and inspected. The original payment method is typically credited, and this may take a few business days to reflect in the customer’s account depending on the financial institution involved. It is advisable for customers to carefully read the specific terms and conditions related to returns and exchanges available on the website. This will provide the most accurate and detailed information pertaining to the policy. For specific inquiries regarding a particular order, one may want to check the customer service section of the website for potential contact information or further clarification on the return process.