Can I return or exchange a product?

Yes, customers can return or exchange products purchased from eTundra.com, but there are specific guidelines and conditions that apply to the process. Generally, items can be returned within a defined period, typically thirty days from the date of receipt. However, it is important to keep in mind that the products must be in their original condition and packaging, unused, and accompanied by the original invoice or packing slip to qualify for a return or exchange. Several types of items may have additional restrictions or may be considered non-returnable. For example, foodservice equipment, custom items, or clearance products often have specific return policies. It is advisable to review the specific return policy for the item in question to ensure compliance with all requirements. To initiate a return or exchange, customers usually need to follow a specific process, which may be detailed on the eTundra.com website. This typically involves filling out a return request or contacting customer support for assistance. The return shipping costs may be the responsibility of the customer unless the return is due to a mistake made by eTundra.com. For the most accurate and up-to-date information regarding returns and exchanges, customers are encouraged to visit the eTundra.com website directly where they can find detailed return policies, including specific instructions on how to proceed.