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eToro Customer FAQ

Top Answers & How-to Guides

How do I Contact eToro Customer Service?

The question we are asked most often is about how to talk to eToro customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What types of payments does eToro accept?

eToro offers a variety of payment methods to facilitate deposits and withdrawals for its users, ensuring that there are options to...

Can I withdraw my funds anytime?

Withdrawing funds from an eToro account is indeed possible, but there are a few important considerations to keep in mind. First, it Once the account is verified, users can initiate a withdrawal request anytime they wish. It is important to note that there may be a processing time associated with withdrawals, typically ranging from a few hours to several business days, depending on various factors, including the chosen withdrawal method and the user's location. Additionally, eToro may have certain minimum withdrawal amounts, as well as any applicable fees. Users should refer to the website's terms and conditions regarding withdrawals for further details. As always, it is advisable to check the current information on the eToro website for any changes related to withdrawal policies and procedures, to ensure a smooth experience when accessing funds....
Ask any question you have about eToro customer service, get an answer now.

Recent eToro Customer Questions

Help me find the etroro customer service number

We're sorry for any confusion, but as per our guidelines, we're unable to provide the eToro customer service number directly. However, there is a link to the most up-to-date eToro contact information right here on this page that you're viewing. This always ensures you have access to the most current and accurate contact details.
Asked May 17, 2024 6:00 PM

I don't see any place to transfer my money out of my account...only into it

On eToro, you can withdraw your money via the "Withdraw Funds" option. To locate this, click on your profile in the lower-left corner (where it shows your username and current balance). Then, in the menu that opens, select "Withdraw Funds". Enter the amount you wish to withdraw and complete the electronic form. Confirm your withdrawal, which will then be processed in due course. Funds are typically transferred to the original source of payment. Please keep in mind there is a $5 withdrawal fee and the minimum withdrawal amount is $30.
Asked Apr 10, 2024 1:39 PM

I can't log into my eToro account because I've changed my phone number and the two-factor authentication is sent to the old number.

If you've changed your phone number and can't access your eToro account due to two-factor authentication, you will need to initiate an account recovery process to reset your phone number. Please keep your personal identification document and evidence of your new phone number ready as these may be required for verification during the process. Resetting your phone number will enable you to receive the two-factor authentication on your new number, thereby regaining access to your account. It's crucial to update your account details promptly when there are changes to ensure seamless use of your eToro account.
Asked Mar 19, 2024 7:23 AM

Hello unfortunately my old phone number which I don’t have access to is connected with my account and I need it for two factor verification to log in how can I change my number

To change your phone number for the two-step verification process in eToro, you'll need to contact eToro's Customer Service. Provide them with the necessary identification documents they require for verification. The team will then take steps to secure your account and change your registered phone number. Keep in mind, for security reasons, you must initiate this process. Once your phone number is updated, you will receive your two-factor authentication codes via your new number. Always remember to update your personal details regularly to avoid such issues in the future.
Asked Mar 7, 2024 8:31 AM

Ich habe keinen zugriff mehr auf meine alte Nummer, wie kann ich meinen Account freischalten?

Wenn Sie keinen Zugriff mehr auf Ihre alte Nummer haben und Ihren eToro-Account freischalten möchten, sollten Sie den eToro Kundenservice kontaktieren. Sie müssen Ihre Identität verifizieren und möglicherweise einige Sicherheitsfragen beantworten. Sobald Ihre Identität bestätigt wurde, kann der Kundenservice Ihre Telefonnummer aktualisieren und Ihnen helfen, den Zugriff auf Ihren Account wiederherzustellen. Es ist wichtig, die mit Ihrem eToro-Account verknüpften Kontaktdaten stets aktuell zu halten, um Probleme bei der Account-Wiederherstellung zu vermeiden. Bitte beachten Sie, dass wir aus Sicherheitsgründen keinen direkten Zugriff auf Benutzerkonten haben.
Asked Mar 6, 2024 2:47 PM

Help me with my eToro customer service issue

Platform Overview

What markets can I trade on eToro?

eToro offers a diverse range of markets for traders and investors to engage with. Users can trade in various asset classes including In the stock market, eToro provides access to a wide selection of shares from prominent companies listed on major exchanges around the world. For cryptocurrency enthusiasts, a variety of digital currencies are available, including popular options like Bitcoin, Ethereum, and many altcoins. In terms of commodities, eToro allows trading in precious metals, energies, and agricultural products, presenting opportunities to capitalize on market fluctuations. The forex market is also accessible, with numerous currency pairs for traders to exchange, enabling them to take advantage of global economic trends. Additionally, eToro provides the option to trade ETFs, which allows for a diversified investment approach by tracking indexes or sectors. Each of these markets presents unique opportunities and risks, so it is advisable for potential traders to familiarize themselves with the specifics on the current eToro web page....

Is eToro available in my country?

eToro operates in various countries around the world, but the availability of its services can vary significantly depending on local...

What is eToro and how does it work?

eToro is a social trading and investment platform that enables users to trade a wide variety of financial instruments, including stocks, To get started with eToro, users must create an account, which involves providing some personal information and verifying their identity. Once the account is set up, users can deposit funds through various payment methods. The platform offers a user-friendly interface that includes charts and analytics, which help traders make informed decisions. One of the standout features of eToro is the CopyTrading functionality, which allows users to select other traders to follow. When chosen traders make a trade, the same action is mirrored in the user’s account, proportional to the amount they have invested. This innovative approach encourages learning and interaction among traders within the eToro community. Overall, eToro is designed to make trading accessible and engaging for users of all experience levels. For more specific details regarding features or services, one can refer to the official eToro website....

Trading Features

How does the CopyTrading feature work?

The CopyTrading feature offered by eToro allows users to replicate the trading strategies of other investors on the platform. This When an individual chooses to use CopyTrading, they can browse through a wide array of traders, examining various metrics such as their performance history, risk levels, and investment strategies. Users can filter traders based on criteria such as geographical location, asset focus, or trading style, which helps in finding a trader that aligns with their investment goals and risk tolerance. Once a user selects a trader to copy, they can allocate a specific amount of their funds to mimic that trader's investments. The system automatically replicates the trades made by the chosen trader in real-time, so if that trader opens, modifies, or closes a position, the user's account will reflect those actions proportionally. For instance, if the trader invests ten percent of their capital in a stock, the user will also invest a corresponding amount based on their allocation. It is important to remember that while CopyTrading can be a valuable way to enhance one's trading strategy, it does not eliminate the inherent risks associated with trading in financial markets. Users should still exercise caution and conduct their own research. For specific inquiries or accurate details about CopyTrading, it is advisable to check the current eToro website, where more comprehensive resources and information may be available....

What are the leverage and margin requirements on eToro?

eToro provides traders with the ability to utilize leverage, which can enhance potential returns but also increases the risks associated Margin requirements on eToro are determined by the leverage you choose to utilize. The margin is essentially the amount of capital that a trader needs to deposit to open and maintain a leveraged position. For example, if a trader is using a leverage of 30:1, they would need to provide approximately three percent of the total trade value as margin. It is essential to understand that the higher the leverage, the smaller amount of margin required, which can lead to both larger profits and larger losses. In addition to these points, eToro employs a system known as a stop-out, which can trigger if the account equity falls below a certain threshold due to losses. This is designed to protect both the trader and the platform. Users seeking specific details about margin calculations, leverage limits, and any changes that might arise due to market conditions or regulatory updates may want to refer to the relevant sections on eToro’s webpage, which provides the most up-to-date information....

What are the fees for trading on eToro?

eToro utilizes a variety of fee structures for its trading services, which may vary depending on the asset class and trading activity. Additionally, eToro charges overnight fees, also known as swap fees, for positions held overnight. This fee applies primarily to leveraged positions and can vary based on the specific asset. For users of eToro who do not engage in trading activities for a certain period, an inactivity fee may also be applicable. This fee is charged after a specified period of inactivity on the account. It is important for traders to review the relevant sections of the eToro website or platform, as fees can be subject to change and may depend on the specific assets being traded. For detailed and current fee information, it is advisable to explore the trading fees section on the eToro platform directly....

Account Management

What types of payments does eToro accept?

eToro offers a variety of payment methods to facilitate deposits and withdrawals for its users, ensuring that there are options to...

Can I withdraw my funds anytime?

Withdrawing funds from an eToro account is indeed possible, but there are a few important considerations to keep in mind. First, it Once the account is verified, users can initiate a withdrawal request anytime they wish. It is important to note that there may be a processing time associated with withdrawals, typically ranging from a few hours to several business days, depending on various factors, including the chosen withdrawal method and the user's location. Additionally, eToro may have certain minimum withdrawal amounts, as well as any applicable fees. Users should refer to the website's terms and conditions regarding withdrawals for further details. As always, it is advisable to check the current information on the eToro website for any changes related to withdrawal policies and procedures, to ensure a smooth experience when accessing funds....

How do I create an eToro account?

To create an eToro account, a user must visit the official eToro website. Once there, they should locate the "Sign Up" button, typically Next, the user may be required to complete some personal information, such as their full name, date of birth, and residence address. This information is necessary for compliance with regulations and to verify the user's identity. Following this step, the user will likely need to agree to the terms and conditions of the platform, which should be read carefully. Once all the required information is submitted, the user will receive a confirmation email. Clicking the link in that email will activate the account, allowing the user to access the eToro platform, explore various investment options, and begin their trading journey. For further details, it might be helpful to check the current web page for additional guidance or support resources....

Demo and Education

What educational resources does eToro provide?

eToro offers a variety of educational resources designed to assist both beginners and experienced traders in enhancing their financial Moreover, eToro hosts a series of webinars led by industry professionals, which allow users to learn from experts in real-time. These webinars often focus on specific trading strategies, market trends, or new features available on the platform. For those who prefer visual learning, eToro provides video tutorials that walk users through various aspects of trading and using the platform effectively. Additionally, eToro's social trading feature allows users to learn by observing successful traders and copying their strategies. This unique approach not only offers practical insights but also fosters a community where traders can discuss strategies and share knowledge. eToro also maintains a demo account feature, allowing users to practice trading with virtual funds, which is an excellent way for individuals to gain confidence before transitioning to live trading. To explore all these educational offerings, users are encouraged to visit the eToro website, where they can find comprehensive information and resources tailored to their trading journey....

Does eToro offer a demo account?

Yes, eToro does offer a demo account for users who wish to practice their trading strategies without risking real money. The demo account...

How do I start trading cryptocurrencies on eToro?

To begin trading cryptocurrencies on eToro, a user must first create an account on the platform. This involves providing some personal After the account is set up and verified, the user can fund their account. eToro supports various payment methods, including bank transfers, credit or debit cards, and some electronic wallets. The minimum deposit amount may vary by region, so it is important to check the specific requirements. Once the account is funded, the user can navigate to the cryptocurrency section of the platform. Here they can explore the available cryptocurrencies, which may include popular options such as Bitcoin, Ethereum, and several altcoins. Users can choose to buy or sell cryptocurrencies directly or explore features such as eToro's social trading or copy trading, which allows them to follow and replicate the trades of experienced investors. It is crucial to be aware of the risks associated with cryptocurrency trading and to consider personal investment strategies before engaging in any trades. For more detailed information, users should refer to eToro's website....

Community and Interaction

How can I follow and interact with other traders?

To follow and interact with other traders on the eToro platform, users can utilize its social trading features. eToro encourages a Users can follow traders whose strategies and portfolios align with their interests. Following a trader allows users to monitor their activities, which includes their market moves and updates. This is particularly useful for those interested in CopyTrading, where users can automatically replicate the trades of experienced investors. Additionally, eToro features a news feed where traders can share their thoughts, post updates, and participate in discussions. Users can comment on these posts, ask questions, and engage in conversations. To ensure that users stay updated with their interactions, they can adjust their notification settings. For those looking for specific contact details or additional support, it is advisable to check the current eToro website for customer assistance resources. This collaborative environment fosters learning and growth among traders on the platform....

What are the risks of trading on eToro?

Trading on eToro, like any investment platform, carries various risks that potential users should carefully consider before engaging Additionally, trading in more volatile assets, such as cryptocurrencies, can pose heightened risks due to their unpredictable price movements. It is essential for traders to have a clear understanding of these assets and their market behavior. The risk of relying on social trading features on eToro, such as CopyTrading, should also be acknowledged. While these features allow users to mimic the trades of successful investors, there are no guarantees that past performance will predict future results. Moreover, users should familiarize themselves with eToro's terms and conditions, including any fees associated with trading. Proper risk management strategies, including setting stop-loss orders and diversifying investments, can help mitigate some of these risks. It is always wise to review the relevant sections of the eToro website for further insights on trading risks and best practices....

What is the eToro Wallet and how do I use it?

The eToro Wallet is a digital wallet designed specifically for cryptocurrency management. It allows users to store, send, and receive To utilize the eToro Wallet, users first need to ensure they have created an account with eToro. Once the account is set up, users can download the eToro Wallet application, which is available on both iOS and Android devices. After installation, users can log in with their eToro account credentials. Following the login process, users can transfer their cryptocurrencies from their eToro trading account to the eToro Wallet. This transfer offers added security as the wallet stores assets offline, thus reducing the risk of online hacking. Users can also receive cryptocurrencies into their wallet through a unique wallet address generated by the application. Additionally, the wallet allows users to send cryptocurrencies to other wallet addresses, enabling peer-to-peer transactions or contributions to other exchanges and services. It is important for users to keep their wallet secure by using strong passwords and enabling two-factor authentication when available. For specific instructions on using the eToro Wallet or for updates, users may refer to the resources available on the eToro website....
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