What is your return policy?

eSaleRugs.com has a comprehensive return policy designed to ensure customer satisfaction. If a customer is not entirely satisfied with their purchase, they may return the item within a specific timeframe, typically within thirty days from the date of delivery. It is essential for customers to keep the item in its original condition and packaging. Rugs that have been used or show signs of wear and tear may not be eligible for a full return. To initiate a return, the customer usually needs to follow specific steps outlined on the website. This may include contacting eSaleRugs.com through their provided contact information on the current web page for generating a return authorization. Customers will generally be responsible for the return shipping costs unless the return is due to an error made by eSaleRugs.com, such as sending the wrong item or a defective product. Once the returned item is received and inspected, the refund process typically begins promptly. Refunds may be processed back to the original payment method used during the purchase or as store credit, depending on the situation. It is advisable for customers to review the detailed return policy available on eSaleRugs.com to ensure compliance with all requirements and understand the procedure fully.