What do I do if I don't receive a fax I was expecting?

Asked 4 months ago
If you do not receive a fax that you were expecting, there are several steps you can take to troubleshoot the situation. First, it is advisable to verify that the sender successfully transmitted the fax. They can check their sending device for confirmation of successful transmission or any error messages. It might be useful for the sender to resend the fax to eliminate any possible transmission issues. Next, you should confirm that you have provided the correct eFax number to the sender. Any discrepancies in the number could lead to the fax being sent to another recipient. If you are utilizing an eFax service, checking your account settings and ensuring that your eFax number is active and functioning properly is essential. Additionally, look in your spam or junk folder within your eFax inbox or the designated email associated with your eFax service. There could be circumstances where the fax was redirected there. If you continue to experience issues, it may be worthwhile to consult the support or help section available on the eFax website for further guidance. They often provide troubleshooting tips or additional resources to assist users in resolving such situations efficiently.
Christian Allen is the editor / author responsible for this content.
Answered Aug 3, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to call eFax?

If you need to call eFax customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call eFax

eFax

Find a list of many popular eFax questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call eFaxeFax Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!