What is your return policy?

eBags.com offers a customer-friendly return policy that aims to provide satisfaction and convenience. Customers generally have thirty days from the date of delivery to return items for a refund or exchange. It is important for customers to note that the items must be in new, unused condition and should include any original tags and packaging. This ensures that the returned items are suitable for resale. For customers seeking returns or exchanges, the process typically begins with initiating a return through the eBags website. This may involve accessing the order history or returns section, depending on the specific layout of the current web page. Indicating the reason for the return helps expedite the process, and eBags often provides return shipping labels to facilitate the shipping of items back. In some cases, certain categories of products may have specific return requirements or may not be eligible for returns at all, such as personalized items or those that have been used. It is always best to review the terms provided on the specific product page or the customer service section of the website to ensure compliance with the return policy. Refunds for returned items are typically processed back to the original payment method once the returned item is received and inspected. It is beneficial for customers to keep their shipping receipts for tracking purposes and to ensure that their returns are properly recorded. For more detailed information regarding specific items or circumstances, customers are encouraged to refer to the current web page of eBags.com, where they can find additional guidance on returning products.