What is Zumiez's return policy?

Asked 2 years ago
Zumiez has a customer-friendly return policy designed to accommodate the needs of its shoppers. Generally, items may be returned within thirty days of the original purchase. It is important that the items are in their original condition, unworn, and unwashed for a full refund. This includes retaining any tags that may have been attached. For specific items, such as skateboards and accessories, the policy may differ slightly, as Zumiez may require them to be unused for a return to be accepted. This ensures that both the customers and those shopping after them can receive products in the best possible condition. If you made a purchase and opted for shipping, returns can be processed either in-store at any Zumiez location or through the mail. For online returns, it may be necessary to include a copy of the packing slip to expedite the process and ensure the correct items are returned. Exchanges are also permitted, although it is recommended to verify the specific process for this, as it may have different requirements compared to regular returns. It is advisable to check the current web page for further details regarding the returns process, especially during holiday seasons or promotional events when policies may vary. Overall, Zumiez strives to make the return experience as seamless as possible for its customers.
Jeff Whelpley is the editor / author responsible for this content.
Answered Aug 29, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to call Zumiez.com?

If you need to call Zumiez.com customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Zumiez.com

Zumiez.com

Find a list of many popular Zumiez.com questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call Zumiez.comZumiez.com Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!