What is the cancellation policy for appointments?

Asked 4 months ago
ZocDoc does not set a universal cancellation policy for appointments, as this is ultimately determined by each individual healthcare provider. When a user books an appointment through ZocDoc, they are advised to review the cancellation policy specific to that provider. Typically, a provider may require a notice of cancellation 24 to 48 hours in advance to avoid a cancellation fee, but this can vary widely among different practitioners and healthcare facilities. Users should always check the details provided during the booking process, as the cancellation terms are generally outlined on the appointment confirmation page or within the confirmation email. Additionally, it is important to be aware that some providers may have specific guidelines concerning no-show appointments, which can result in fees or other consequences. For the most accurate information concerning cancellations, it is advisable for users to visit the ZocDoc website or the specific healthcare provider's profile page. If further clarification is needed, users may also find it beneficial to contact the provider directly.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 28, 2025

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