How do I return equipment to Ziply?
Returning equipment to Ziply is a straightforward process. Customers typically need to return any leased equipment, such as modems or routers, when terminating their service or upgrading their equipment. To ensure a smooth return process, it is advisable to first check the specific instructions provided by Ziply regarding equipment returns.
Generally, customers can return equipment to a Ziply retail location or ship it back. If returning in person, it is best to bring the equipment along with any accompanying accessories and documentation. For shipping, customers should securely pack the equipment to prevent damage during transit. Additionally, it is crucial to obtain a tracking number for the return shipment to confirm the return has been processed successfully.
It is recommended to consult the current Ziply website for the most accurate and detailed information regarding equipment returns, including any specific location details or shipping instructions. This will help ensure that the return process goes smoothly.

Answered Jul 20, 2025
Need further help?
Type out your followup or related question and we will get you an answer right away.
Need to contact Ziply?
If you need to talk to Ziply customer service, now that you have the answers
that you needed, click the button below.
Contact Ziply