Do I need coding knowledge to use Zendesk?

Using Zendesk does not require coding knowledge for most of its core functionalities. The platform is designed to be user-friendly, allowing individuals, regardless of technical expertise, to manage customer support and engagement effectively. The intuitive interface enables users to set up and customize their support systems, create support tickets, manage customer queries, and access essential reporting tools without any programming skills. However, if users wish to extend the platform’s capabilities, such as creating custom integrations or automating specific workflows, some understanding of coding might be beneficial. Zendesk offers extensive documentation, including guides and resources to assist users in exploring these advanced features. Most users, though, find that they can accomplish their goals using the out-of-the-box features. For more detailed information on specific features or setup processes, it can be helpful to refer to the current Zendesk help documentation available on their website.