Do I need to pay for return shipping?

Asked 2 years ago
When it comes to Zazzle's return policy, customers typically need to consider who is responsible for the return shipping costs. Generally, Zazzle products are made to order, which means that if a return is necessary due to a customer’s change of mind or order error, the customer is usually responsible for covering the return shipping fees. However, if the return is the result of a defect, such as receiving the wrong product or a damaged item, Zazzle may provide a return shipping label at no cost to the customer. It is always a good idea to check the specific return policy outlined on the relevant product page or Zazzle's help section to ensure that you have the most accurate and up-to-date information. If you have any further questions regarding the return process, exploring the current web page for contact information may provide additional assistance.
Christian Allen is the editor / author responsible for this content.
Answered Jul 6, 2025

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