Can I return a Zara item without the original packaging?

Zara typically has a flexible return policy, allowing customers to return items within a specified timeframe, usually 30 days from the date of purchase. While it is preferred that items are returned in their original packaging, it is generally possible to return a Zara item even if the original packaging is missing. The condition of the item at the time of the return is usually more important than the packaging itself. The item should be unworn, unwashed, and with all original tags still attached. This ensures that the return process is smooth and that the customer receives a refund or exchange. When returning an item, customers may be asked to provide proof of purchase, such as a receipt or an order confirmation email. It is advisable to check the specific return policy outlined on the current web page of Zara, as policies can vary by country and may have certain local regulations to adhere to. For further clarification, the website may also provide guidance on how to initiate a return without the original packaging.