What should I do if my order arrives damaged?

If an order arrives damaged from ZGOStore.com, it is important to take appropriate steps to address the situation. First, the recipient should inspect the package and the items inside immediately upon arrival. Documenting the damage through photographs can be very helpful for any future claims. Next, the customer should refer to the information on the current web page regarding the store's return and exchange policy. ZGOStore.com typically has specific guidelines for handling damaged items. Generally, the customer may be required to report the damage within a certain timeframe from the delivery date, so it is advisable to act promptly. The website will also provide the necessary instructions for submitting a claim or requesting a replacement item. This may involve filling out a form or providing details about the order number and the nature of the damage. Lastly, the website will guide the customer on how to return the damaged item, if necessary. Following these steps can help ensure that the issue is resolved effectively and efficiently.