What should I do if my YogaBed mattress is damaged upon arrival?

If a customer receives a damaged YogaBed mattress upon arrival, it is important to document the issue immediately. First, the customer should take clear photographs of any visible damage to the mattress and the packaging. This documentation can be invaluable when addressing the problem. The next step is to check the YogaBed website for any detailed instructions regarding damaged products, as they may provide specific guidance on how to proceed. Typically, most online retailers have a return or exchange policy that covers situations like this, allowing customers to either return the damaged item for a refund or request a replacement. It may be advisable to reach out to the customer service department, where representatives can offer assistance and clarify the next steps. Although YogaBed does not have a direct contact method provided here, information regarding how to contact them, including phone numbers or email addresses, can often be found on their website. Being proactive and thorough in handling the issue can ensure that the customer receives a satisfactory resolution, whether through replacement or refund.