How Do I Let Yodel Know About a Missing Delivery?
In a nutshell: If your Yodel delivery is missing, first check for possible reasons like an incorrect address or theft. Contact Yodel promptly if the tracking indicates your package was delivered but you can't locate it. Visit the Yodel website and navigate to the "Help Centre" for
Introduction
It's upsetting when you're waiting for a delivery from Yodel and realize your package is missing. This can happen for various reasons, such as an incorrect delivery address or theft. If the tracking on your package says it was delivered but you can't find it or it simply never arrived, it's important to contact Yodel as soon as possible. This can help you determine what to do next.
What You'll Need
Package information, including the tracking number
Go to the Yodel Website
Visit the Yodel website.
Find the Yodel Menu
Browse the Yodel homepage to find the menu. Look for the three stacked horizontal lines in the top-right of the website.
Open the Yodel Menu
Click on the three horizontal lines to expand the Yodel menu.
Search for the "Help Centre" Line
Browse the Yodel menu to find the "Help Centre" line. It should be the last option on the menu below "Marketplaces."
Go to the Help Centre
Click on "Help Centre." Doing so will take you to the help page.
Locate the Yodel Search Bar
Find the search bar on the Yodel help page.
Click on the Yodel Search Bar
Click on the search bar. Doing so will cause your phone's keyboard to appear and the cursor to blink.
Type Your Search Term
After clicking on the Yodel search bar, type "missing" and press the go button on your phone's keyboard.
Review the Search Results
Find the search results that best pertain to your missing delivery. There are two options: "What do I do if I can't find my parcel?" and "Why is my delivery missing?"
Read the Pages
Read both "What do I do if I can't find my parcel?" and "Why is my delivery missing?" These pages provide information that could help with your situation. If you still need assistance, please move on to the next step.
Contact Yodel Customer Support
It's beneficial to reach out to Yodel customer support if your package is missing and you can't find any information regarding where it could be. They can look into the situation for more details about your package's potential location and when or if it might arrive. If the Yodel representative is unable to provide more details, they can advise you about what steps you should take next.
Before you call, make sure to gather all the relevant details so you can provide them to the representative. For example, you should be ready to give them your address, the package's return address, the tracking number, and when the item was supposed to arrive. If the tracking information says the package has been delivered, let the Yodel representative know where you already checked for it.
Conclusion
Don't delay with trying to find out where your missing package is. If you're unable to do it on your own, a Yodel representative would be happy to assist you.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Yodel Problems?
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