What should I do if my order arrives damaged?

If an order from Winterthurstore.com arrives damaged, the first step is to carefully inspect the package for any noticeable signs of damage that may have occurred during transit. It is advisable to take photographs of the damaged item and the packaging as evidence. This can be beneficial if you need to provide proof for a claim. Next, it is important to review Winterthurstore.com’s return policy, which can typically be found on their website. The return policy will provide specific instructions on how to proceed with a damaged item. Generally, customers are instructed to initiate a return or exchange promptly, often within a designated timeframe from the date of delivery. If the policy indicates that returns are accepted for damaged items, follow the outlined procedure for returning the item. This may include packaging the item securely and providing any required documentation. Additionally, looking for any contact information on the website may guide you on the next steps. It is always wise to keep the original packaging until the issue is resolved, as it may be needed for the return process.