What is your return policy for wine?

Asked 2 years ago
Wine.com has a specific return policy that is designed to accommodate their customers effectively. Generally, if a customer receives a damaged or defective bottle of wine, Wine.com encourages them to report the issue promptly. Typically, Wine.com requests that customers notify them within a reasonable timeframe to address the concern. This may involve providing details about the order and any relevant images of the damaged product. Moreover, it is worth noting that Wine.com might have policies in place regarding the return of products that have been delivered in good condition but are not suitable for the customer’s preferences. In many cases, perishable products such as wine may not be eligible for return simply due to the nature of the items. Therefore, customers are often advised to carefully select their wines based on descriptions, reviews, and ratings available on the Web site. For specific instructions about returns, including any required steps or limitations, customers are encouraged to check the current web page for detailed information. It is always good practice to read through any applicable terms and conditions, as these may outline the exact return procedures and any exceptions that may apply. This approach helps customers ensure they understand their rights and options when it comes to returning wine purchased through Wine.com.
Jeff Whelpley is the editor / author responsible for this content.
Answered Sep 27, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to call Wine.com?

If you need to call Wine.com customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Wine.com

Wine.com

Find a list of many popular Wine.com questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call Wine.comWine.com Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!