What should I do if my item arrives damaged?

If an item from WindandWeather.com arrives damaged, the first step is to carefully assess the condition of the product and take note of any visible damage. It is advisable to keep all the original packaging materials, as these may be required for any return or exchange process. Customers should then refer to the specific return policy outlined on the Wind and Weather website, as it provides important information regarding how to handle damaged items. Typically, customers will need to document the damage by taking photographs and may need to fill out a return request form. Those photographs and any related order details will help expedite the process. It is also important to act promptly, as there may be a time frame in which claims for damaged items must be submitted. For additional guidance, customers can look for specific instructions related to returns or damages on the current web page. This information can provide clarity on the necessary steps to ensure a smooth resolution regarding damaged products.