How does Westpac handle transactions flagged for review?

Westpac takes security and fraud prevention very seriously, and transactions that are flagged for review are typically subjected to additional scrutiny to protect customers' accounts and financial information. When a transaction is flagged, it may be due to unusual spending patterns, large amounts, or transactions made from unfamiliar locations. Once a transaction is flagged, Westpac's fraud detection systems will evaluate various factors to determine its legitimacy. If the review process suggests that the transaction may be problematic, the bank may reach out to the customer for verification. This contact can include phone calls, text messages, or secure messages through online banking platforms. It is essential for customers to respond promptly to any communication from Westpac regarding flagged transactions to avoid potential disruptions to their accounts. Customers should also keep their contact information updated to ensure smooth communication. For further details on this process, customers can visit Westpac's official website for more information on transaction reviews and security measures.