How does Werner Enterprises handle damaged or lost shipments?

Werner Enterprises takes the handling of damaged or lost shipments very seriously. The company has established procedures in place to address these unfortunate situations and ensure customer satisfaction. When a shipment is reported as damaged or lost, the first step is to notify the appropriate department within Werner Enterprises. This can generally be accomplished by referencing the shipment tracking number provided at the time of booking. Once the report is submitted, Werner Enterprises will initiate an investigation into the circumstances surrounding the damage or loss. This may involve gathering information from various sources, including the driver, warehouse personnel, and any relevant documentation related to the shipment. The company strives to resolve these issues promptly and efficiently. Werner Enterprises understands the importance of timely communication and will keep the affected customers informed throughout the process. Upon conclusion of the investigation, the company may offer compensation or alternative solutions based on the terms of their service agreement and the specific circumstances involved. Customers are encouraged to review the guidelines concerning loss and damage claims, which can often be found on the company's official website. It is advisable to familiarize oneself with these policies to fully understand the rights and responsibilities associated with shipping through Werner Enterprises. For specific inquiries, individuals may wish to look up the current web page for additional information.