What is your policy on defective items?

Wearjack.com has a clear policy regarding defective items which is designed to ensure customer satisfaction and uphold product quality. If a customer discovers a defect in an item purchased from Wearjack, the first step is to refer to the return or exchange section on the current webpage. Typically, customers are advised to reach out promptly after identifying a defect, as there may be a specific time frame within which returns or exchanges are accepted. Upon reporting a defective item, the process generally includes providing relevant details such as order number, item description, and any supporting images that clearly show the issue. Wearjack typically assesses the situation and determines if a return for a full refund or an exchange for a new item is appropriate. It is important for customers to check the specific guidelines provided on the Wearjack site, as policies may vary based on the type of defect or the nature of the product. By following the instructions outlined on the website, customers can navigate the process effectively and ensure that their concerns are addressed in a timely manner.