How Do I Return Something to Wayfair?
In a nutshell: Wayfair offers a flexible return and refund policy. Most items can be returned within 30 days for a refund, while mattresses have a 100-day return window with a fee. Large appliances must be returned within 48 hours. Certain items, including clearance products and gift cards, are non-returnable
Introduction
If you purchased something from Wayfair and discovered that it wasn't really what you were expecting, or even if you just changed your mind about it, you need to know how to return it and, hopefully, get a refund. That should not likely be a problem, as Wayfair has a fairly lenient return and refund policy.
What You'll Need
In general, you can return most items and receive a refund if you do it within 30 days of the delivery.\You have 100 days to return a mattress, but your refund will have a $49 to $99 fee deducted from it.Large appliances must be returned within 48 hours, and cannot have been installed.If your item was received in disassembled form, it must be returned in disassembled form.The shipping fees for the return will be deducted from your refund.The following items cannot be returned: clearance items, gift cards, open box items, live plants, made to order items, items from discount bundles (unless the whole bundle is returned), swatches, items marked as non-returnable, items shipped via Consolidated Delivery, flammable liquids, compressed gases, matches, lighters, and damaged lithium batteries.Wayfair stores can be found in Wilmette, IL, Naperville, IL, and Greensboro, NC. You can only select "Wayfair store drop-off" option if you live near one of these areas.
Go to the Wayfair home page.
Click on the Sign In link in the upper right corner of the screen to sign in to your account.
Select the My Account option.
Locate the My Orders section.
Find the item you wish to return.
Fill out the return form.
You will need to choose a refund method and a return method when you do.
Wait for the confirmation email.
Keep checking the email you used to create your Wayfair account.
Print out the return label that came with the email.
Package up your return in the original packaging.
If the original packaging is too damaged to be reused, use a package that has similar dimensions.
If you selected the "drop-off" option when you filled out the return form, bring the package to the carrier you selected and send it back to Wayfair.
If you selected "pick-up," wait for a Wayfair partner carrier representative to come and get your package at the time you selected.
If you selected "Wayfair store drop-off," bring the item to the nearest Wayfair store.
Wayfair will start processing your refund once your return arrives at the Return Center. You should receive your refund in three to five business days after this. However, in some cases it can take up to two weeks.
Conclusion
If you need help with anything, call a Wayfair customer service representative for assistance. The customer service center is open 24 hours a day, seven days a week.
Further questions?
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