What should I do if I receive the wrong item?

If a customer receives the wrong item from Warby Parker, it is important to take the appropriate steps to resolve the situation efficiently. First, the customer should carefully review the order confirmation and the item received to verify the mistake. This includes checking the style, color, and prescription if applicable. Once the discrepancy is confirmed, the next step is to look for guidance on Warby Parker's official website regarding returns and exchanges. Typically, there is a dedicated section that outlines the process for handling incorrect items, including necessary forms or information that may be required. In many cases, customers can initiate a return or exchange through their online account or by following the instructions provided in the packaging. It may also be helpful to have the order number and any relevant details ready when proceeding with the return. Finally, for any specific questions or additional support that may be needed, it is advisable to find the contact information available on Warby Parker's website, which can provide further assistance based on individual circumstances.