What should I do if I receive a defective product?

If a customer receives a defective product from WJOutlet.com, it is important to take the appropriate steps to address the issue. First, the customer should carefully review the product as soon as it arrives to determine the nature of the defect. This could include checking for visible damages, missing parts, or any functionality issues. Documenting the defect with photographs can be helpful for future reference. Next, the customer should refer to the return policy available on the WJOutlet.com website. Each retailer typically has specific guidelines regarding defective merchandise, including whether a direct exchange, refund, or store credit is applicable. Customers should follow the outlined steps in the policy, which generally include initiating a return process within a certain timeframe. It may also be beneficial for the customer to express their concerns by looking for contact information on the WJOutlet.com website if they have further questions or need assistance with the return procedures. Customer service representatives usually provide guidance on how to proceed with returning the defective product. Overall, acting quickly and following the specified return policy ensures that the situation can be resolved efficiently and satisfactorily.