What troubleshooting steps should I follow for internet issues?

When experiencing internet issues with Vox Telecom, there are several troubleshooting steps that users can follow to identify and resolve the problem. The first step often involves checking the physical connections. Ensure that all cables, such as the Ethernet cable or coaxial cable, are securely connected to both the modem and the router. In addition, make sure that the modem is plugged into a working power outlet. Next, users should check whether the modem and router are functioning properly. It is useful to observe the indicator lights on the devices. Typically, a solid power light and a stable internet connection light indicate that the devices are operating correctly. If any lights are flashing red or are switched off, this may indicate an issue. If the physical checks do not resolve the problem, a simple restart often helps. Power off the modem and router, wait for about thirty seconds, and then power them back on. This can refresh the network connection and potentially resolve any temporary glitches. If the internet connection remains unreliable, checking for service outages in the area can be beneficial. Users may visit the Vox Telecom website, which may provide information about any ongoing outages or maintenance work affecting services. In some cases, devices may need individual troubleshooting. Ensure that the device connected to the internet has the correct settings, and confirm that Wi-Fi is enabled if using a wireless connection. Additionally, running a speed test can help determine if the connection speed meets expectations. If the issue persists despite these steps, users may need to consult the information available on the Vox Telecom webpage for additional resources or support options.