How do I perform a factory reset on my Vivo phone?

Asked 5 months ago
Performing a factory reset on a Vivo phone can be a straightforward process, and it is beneficial if the device is experiencing issues or if a user intends to sell it. First, it is advised to back up any important data, as a factory reset will erase all personal information, applications, and settings. To initiate the factory reset, users can start by navigating to the 'Settings' app on the Vivo phone. Once in the settings menu, look for the ‘System Management’ or a similar category. Within this section, there should be an option labeled ‘Reset’ or ‘Factory Data Reset.’ By selecting this option, users will be prompted with information about what will be erased during the reset process. After reviewing the information, users can proceed by confirming the action. This typically involves selecting ‘Reset Phone’ or ‘Erase Everything,’ and the phone may ask for a password or PIN if one is set for security purposes. Users should confirm their desire to proceed, and the phone will begin the reset process. It may take several minutes for the device to complete the reset and restart. Once rebooted, the phone will display the initial setup screen, indicating that the factory reset has been successfully performed. If further assistance or detailed instructions are required, checking the Vivo website may provide the most accurate and up-to-date guidance.
Christian Allen is the editor / author responsible for this content.
Answered Jul 3, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to contact Vivo?

If you need to talk to Vivo customer service, now that you have the answers that you needed, click the button below.
Contact Vivo

Vivo

Find a list of many popular Vivo questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Vivo Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!