How Do I Move My Virgin Mobile Service to a New Address?
In a nutshell: Transferring your Virgin Plus service is straightforward. Customers can begin by contacting Virgin Mobile through their "Move Your Service" page, ideally 2-3 weeks before moving, to set up installation and provide new address details. A checklist is available to help prepare
Introduction
Moving your service with Virgin Plus is simple. You can easily transfer your service by contacting them directly, and professionals will handle the installation of your new service. You might even have the opportunity to upgrade to a better plan and enjoy better entertainment. If you're planning to move your Virgin Plus mobile service, this article will guide you through the simple steps, including chatting with Virgin Mobile and preparing for installation day.
Chat With Virgin Mobile
To place a move order, you can chat with Virgin Mobile directly by visiting their "Move Your Service" page and clicking on "Chat With Us" to open the chat window. Then, simply enter your message to connect with a Virgin Plus mobile agent. Don't worry, Virgin Mobile is available around the clock to assist with move orders.
Click Connect Me Now
Tap on Connect Me Now to start talking to an agent from Virgin Mobile.
It's best to let Virgin Mobile know about your move 2-3 weeks in advance. However, you can also place a last-minute move order by calling them at their 1-866-247-5704 number.
Once connected, provide your complete new address and moving date to initiate the move process. Virgin Mobile can activate your new services the next day.
Check Out Virgin Plus Moving Checklist
It's a good idea to review the checklist when planning to move your service to a new address. This will guide you on what to do with your modem before the move, as well as what to expect at your new residence and on installation day. Printing the checklist can help ensure a smooth transition.
In most cases, Virgin Mobile customers don't incur additional fees for moving their services to a new address, although partial charges may apply. Make sure you're present during the installation or have a representative authorized to sign for the service. Don't forget to bring your current modem to the new home – Virgin Mobile will assess whether it can be used or if a new one is required.
Self-installation is also possible. Check out this link to help you install your broadband, TV, and landline. However, it's recommended to get professional installation and ensure your service is correctly installed.
Find a Store
If you prefer to speak with an agent in person, consider visiting a Virgin Plus store, which accepts both walk-ins and appointments. Simply enter your address to find the nearest location.
Request a Call
You can also request a call by visiting the Support page and tapping "Request a Call." Just log in to your account first to book the call.
Conclusion
You might be eligible for additional services at your new location, depending on availability. To find out if you can add TV service, it's best to contact Virgin Mobile directly via phone or chat. Feel free also to visit a Virgin Plus Mobile store or request a call from them. If Virgin Plus service isn't available in your new area, you'll need to cancel your service agreement, return all equipment, and settle any outstanding balance. Failure to return equipment may incur replacement costs. Still having trouble moving your service? Contact Customer Support for help.
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