How Do I Change Primary Contact for My Virgin Mobile Account?

In a nutshell: In 2020, Virgin Mobile transferred its U.S. customer accounts to Boost Mobile. To change your primary contact, you must do so through the Boost Mobile platform. Start by visiting the Boost Mobile website, locating the menu in the upper-right corner, and selecting "Support." From there, navigate to the

Introduction

Back in 2020, Virgin Mobile transferred its U.S. customer accounts to Boost Mobile. If you're trying to change your primary contact on your account, you'll need to do it through Boost Mobile. But is it possible? The following information can help you determine if you can switch your primary contact and, if so, how to do it.

What You'll Need

New primary contact detailsReason why you want to change the primary contact

Go to the Boost Mobile Website

Visit the Boost Mobile homepage.

How Do I Change Primary Contact for My Virgin Mobile Account? (Step 1)

Locate the Boost Mobile Menu on the Homepage

Search for the Boost Mobile menu on the homepage. You'll find it in the upper-right corner of the website. It's to the right of the shopping cart icon and is represented by three black horizontal lines.

Expand the Boost Mobile Menu

Click on the three black horizontal lines to open the Boost Mobile menu.

How Do I Change Primary Contact for My Virgin Mobile Account? (Step 3)

Locate the "Support" Line on the Menu

Find the "Support" line on the Boost Mobile menu. It's after "Activate" and before "Account."

Visit the "Boost Mobile Support" Page

Click on the "Support" line to go to the support page. It says "Boost Mobile Support" at the top in yellow lettering and "Need answers? We got you." underneath in white letters.

How Do I Change Primary Contact for My Virgin Mobile Account? (Step 5)

Search for the Relevant Section

Scroll through the page until you find the section that says "Account Management." The section includes three links and a button that says "Manage Your Account."

How Do I Change Primary Contact for My Virgin Mobile Account? (Step 6)

Go to the "Manage Your Account" Boost Mobile Page

Click on the "Manage Your Account" button to go to the page of the same name.

How Do I Change Primary Contact for My Virgin Mobile Account? (Step 7)

Read Through the "Manage Your Account" Page

Browse the Boost Mobile "Manage Your Account" page. It offers information about how to change certain types of account details.

Attempt to Change Your Primary Contact

After reading the information, try to change your primary contact details in your Boost Mobile account. If you're unable to complete the process, please continue to the next step.

Contact Boost Mobile Customer Support

Since you now have a Boost Mobile account rather than a Virgin Mobile account, you'll need to contact the Boost Mobile customer support team if you require assistance with making any changes.

If it's possible to change your primary contact on your Boost Mobile account, the representative can guide you through the process. They may even be able to make the change themselves. Before calling, have the details of the new primary contact available so you can provide them to the representative.

Conclusion

If you had your customer account transferred from Virgin Mobile to Boost Mobile, don't worry if you need to change your primary contact person. A knowledgeable Boost Mobile team member can assist you through the process, whether you do it yourself or they make the change for you.

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