What should I do if I experience slow internet speeds?

Asked 6 months ago
Experiencing slow internet speeds can be frustrating, but there are several steps that individuals can take to troubleshoot the issue before considering further actions. Firstly, it is important to conduct a speed test to determine the actual internet speed being received. This can provide a clear indication of whether the speed is significantly lower than what is expected according to the service plan. Next, check for any devices connected to the network that may be consuming bandwidth. Streaming videos, online gaming, or large downloads on multiple devices can affect overall speed. To mitigate this, try disconnecting some devices temporarily and see if that improves the situation. Another factor to consider is the placement of the router. It should be positioned in a central location within the home to ensure even coverage. If there are obstacles such as walls or large furniture, these can interfere with the signal. In some cases, switching from a Wi-Fi connection to a wired connection can provide a more stable and faster internet experience. Additionally, rebooting the router can often resolve temporary issues by refreshing the connection. If problems persist, reviewing the technical specifications and settings of the router may be beneficial. Lastly, visiting the relevant section of the Virgin Media website may provide further guidance and support tailored to resolving slow internet speed issues.
Christian Allen is the editor / author responsible for this content.
Answered Jun 15, 2025

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