How Do I Cancel My Victoria's Secret Order?

In a nutshell: If you want to cancel your Victoria's Secret order, it may be possible if the order hasn't been processed for shipping yet and is not a backordered item. Orders shipped outside the U.S. cannot be canceled. If you can’t cancel, you can

Introduction

If you realized that you made a mistake only after you placed your Victoria's Secret order, then you are probably wondering if you can cancel the order, so you can do it over again the right way. The answer is maybe. It depends on where the order is being shipped to and how long ago you placed the order. Time is of the essence here, so you have to move as fast as you can.

What You'll Need

Orders shipped outside of the United States cannot be canceled under any circumstances.It is only possible to cancel the order online if it has not been processed for shipping yet, and the processing time is very short. You might have less than an hour, possibly much less.You cannot cancel a backordered item online. You must call customer service for assistance.The shipping date for backordered items is only an estimate, so cancel the order as soon as you can to avoid missing your cancellation window.If you contact customer service for help canceling your order, have your order number with you when you do. You can find it on your Orders page on the website and in the confirmation email you received when you placed your order.If you are unable to cancel your order, your only other option is to return the order once you receive it. If you return the order within 30 days of purchase then you should qualify for a full refund, made to the same form of purchase you used to place the order. You should receive your refund in 3 to 19 business days, depending on the details of your order.

Go to the Victoria's Secret home page.

Victoria's Secret home page

How Do I Cancel My Victoria's Secret Order? (Step 1)

Hover the cursor over the Your Account icon in the nav bar near the top of the screen.

A drop down menu will appear.

How Do I Cancel My Victoria's Secret Order? (Step 2)

Click on the Sign In link to sign in to your Victoria's Secret account.

Go to your Orders page.

Find the order you want to cancel.

Click the Cancel button next to that order, if it is there.

If there is no Cancel button next to that order then it has already been processed for shipping, and it is too late to cancel the order online. Continue on with the next step.
If the problem was a single item instead of the entire order, you should be able to cancel individual items from the order and allow the rest to ship. Just use the Cancel Item option instead of hitting the order canceling button.

Call a Victoria's Secret customer service representative and tell them that you want to cancel your order.

Victoria's Secret customer service
They may not be able to cancel it. If it is too far along in the processing and shipping process, there is nothing they can do about it.

Conclusion

If the representative cannot cancel your order, as about your best return and refund option. You can reach a Victoria's Secret representative 24 hours a day, 7 days a week.

Why does GetHuman Write How-to Guides for Victoria's Secret Problems?

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