What is your return or exchange policy?

Vermont Teddy Bear has a customer-friendly return and exchange policy designed to ensure satisfaction with their products. If a customer receives a bear or accessory and is not completely satisfied, they may return or exchange it. The policy generally allows for returns or exchanges within a specified period, typically thirty days from the date of purchase. To qualify for a return or exchange, the item should be in its original condition. This means that it should be unworn, unwashed, and free of any damage. Additionally, customers may need to provide proof of purchase, such as a receipt or confirmation email, to facilitate the return process. For personalized items, such as bears that have been customized with names or messages, the return policy may differ. Personalized items are often non-returnable unless there was an error on the part of Vermont Teddy Bear in fulfilling the order. To ensure all details are accurate, it is advisable to check the current information available on the company’s website, where the latest policies are typically outlined in full. This way, customers can be fully informed about any specific conditions or requirements regarding returns and exchanges.