How Do I Report a Service Outage to Verizon?
In a nutshell: When your Verizon internet goes down, report the issue promptly on the Verizon website. Locate the menu, go to "Support," search for "report internet outage," and click on "Check
Introduction
It can be frustrating when your Verizon internet goes down. Reporting the issue to the company promptly allows them to start diagnosing the problem, helping to restore service as quickly as possible. If there seems to be an outage, there are several steps you can take.
Go to the Verizon Website
Visit the Verizon website.
Locate the Verizon Menu
Find the Verizon menu in the upper-right corner of the website. It's represented by three horizontal black lines on a white background.
Open the Menu
Click on the three horizontal lines to expand the menu.
Locate "Support"
Scroll down until you find the "Support" line, which is approximately halfway down the menu.
Click on "Support"
Click on the "Support" line. Doing so will take you to another page that says "Verizon Support" at the top.
Find the Search Line
Locate the search line. It will say "How can we help you?" and have a small magnifying glass icon to its right.
Begin Your Search
Type "report internet outage" in the search line, then click the magnifying glass icon.
Find the "Check Internet Status" Page
Among the search results, find for the line that says "Check network status." Click on this. Doing so will take you to the "Check network status" page.
Select "Home Internet"
On the "Check network status" page, click on "Home Internet"
Check the Status
Fill in your address in the "Location" box under "Where is the issue happening?" Scroll down and click the black and white "Check now" button. The page will then relay information about whether there's an internet issue in your area. If there is, Verizon is likely already working on a fix. If there doesn't seem to be a outage, please move on to the next step.
Return to the Search Results
Click on the back arrow to return to your search results.
Locate the "Verizon Service Outage Information Customer Service & Support" Line
Click on the line that says "Verizon Service Outage Information Customer Service & Support." Doing so will take you to the "Experiencing an outage..?" page.
Read the Information
Read the "Experiencing an outage..?" page. It offers various important details about Verizon outages.
Try the Repairs
The page recommends things you can do to try to get your service back to working order, including rebooting the router. Try the suggestions. Please move on to the next step if you're still experiencing an issue.
Contact Verizon
If you're still experiencing issues with your service, it's best to contact the company to report the problem.
Conclusion
Don't hesitate to contact Verizon if you're certain the outage isn't a problem on your end and you've already tried all the recommended solutions. Once they become aware of an issue, they can work diligently to resolve it for you and other customers.
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