How Do I Get Repairs for My Verizon Device?

Introduction

Are you enrolled in Verizon Mobile Protect? This service includes repairs for your Verizon device. Start filing a claim to save money on mobile repairs, plus a replacement for a damaged phone. Phone repairs also include repair services for the back glass or a cracked screen. Additionally, you can connect with tech support for further assistance or receive in-person support at any of the 700+ uBreakiFix by Asurion locations. The latter handles insurance claims for your Verizon device. Do you have a broken or damaged mobile phone? Continue reading for the steps on how to file a claim with Asurion.

File a Claim With Asurion

Do you have a damaged Verizon device? A device is considered damaged when it has cracked glass or experiences water damage. Asurion handles Verizon claims, so file an insurance claim directly through them. Contact Verizon only when you're having issues filing a claim through Asurion.

To initiate a claim, enter your wireless number and click "Continue." Then answer a few questions from Asurion. They will recommend the best resolution: a repair or replacement for your damaged phone. Repairs also come with a 12-month limited warranty. If you encounter issues with your phone within the 12 months, contact Asurion or Verizon right away.

Upload Documents

Do not forget to upload relevant documentation, such as photos of the damaged device, to get a favorable resolution, which could be a repair service or replacement.

Scroll down and click Upload Documentation to complete your claim. You also need to attach your photo ID. Also, note that only the account holder can file a claim with Asurion. Otherwise, you won't be able to validate your account credentials. You'll also need to pay the applicable deductible when filing the claim. How much you need to pay depends on your device and whether you're eligible for a cracked glass repair or if you've received a replacement device in the past.

Call Asurion Directly

Feel free to also contact Asurion directly regarding repairs for your damaged device. They have a 1-800 number you can call to inquire about where to get your device repaired or how to file a claim.

One of the benefits of having a Verizon Mobile Protect plan is the ability to file for unlimited claims and 0% deductible for screen repairs. This will save you a lot of money down the road, because without protection, you may end up paying hundreds of dollars for your damaged device. Additionally, if the device is beyond repair, the most you'll pay for the replacement is $99. You also get replacement for your batteries, helping you save more money. Additionally, you can call technical support available around the clock to help resolve common problems with your phone.

Conclusion

If you haven't enrolled in the Verizon Mobile Protect Plan yet, now's the time to sign up to get unlimited protection. Just contact Verizon directly to see if you're eligible for the plan. You may also chat with them via the website. Just tap on the Chat With Us button on the lower-right corner of the page to speak with a customer service representative. If you're still having problems, don't hesitate to get in touch with Support today or download the app for more options on how to reach out to Verizon or Asurion.